#vulnerability

Unleash the Power of Vulnerability

Unleash the Power of Vulnerability

"I have never heard a person speak with such vulnerability at a business conference as you just were." Really? Moi? My presentation at a national conference of financial and philanthropic professionals carried the title, "What Was and What Will Be: A Client in Transition." I presented case studies, mine included, to illustrate the best and worst practices of advisors' vis-a-vis the retention of clients. The audience learned that while some professionals recognized I was as much of their client as my then-husband, others dismissed me as "the wife of the client." The retelling of my experiences brought audible gasps from the audience. My frame of reference was, "I'm here to tell these people what it is like on the client-side of the table," and if I was going to share those stories, I need to tell the truth — you couldn't make up some of these experiences.